general terms and conditions


Through the purchase of a ticket contractual relationships – in respect of the event visit – solely arise between ticket holder ("customer") and relevant ORGANISER (named as "organiser" hereafter). Thus, own General Ticket Terms and Conditions ("GTTC") of the organiser apply to these legal relationships and act as a supplement to the General Terms and Conditions ("GTC") of CTS EVENTIM Sports GmbH. The customer accepts both the GTC and the GTTC of the organiser when the contract is concluded.

CTS EVENTIM Sports GmbH only procures the event contract by the name and on behalf of the organiser, unless CTS EVENTIM SportsGmbH itself is expressly identified as organiser in an individual case. When ordering a ticket the customer commissions CTS EVENTIM Sports GmbH with the handling of the purchase including shipping.

General Terms and Conditions for the Online Ordering System of CTS EVENTIM Sports GmbH

General Terms and Conditions for the Online Ordering System of CTS EVENTIM Sports GmbH

I. Scope of application

For all orders placed with us regarding the delivery of tickets, the following General Terms and Conditions exclusively apply in relation to CTS EVENTIM Sports GmbH.

II. Contract

1. The offer for a contract arises from the customer as soon as the order transaction of the ticket(s) has been completed. The booking confirmation sent online to the customer by CTS EVENTIM Sports GmbH is a verification for the formation of a contract between the customer and the particular contract party (organiser or CTS EVENTIM Sports GmbH).

2. No guarantee is assumed for the correctness of the data contained in the website of CTS EVENTIM Sports GmbH.

3. CTS EVENTIM Sports GmbH is entitled to cancel a booking made by a customer (one-sided right of withdrawal) which was confirmed online under the terms of paragraph II 1, if the customer is in breach of the organisers or EVENTIM Sports terms and conditions, which were mentioned in line with advance sale or attempted to bypass (e.g. breach of ticket amount limitation per customer, prohibition of resale, attempt to bypass by using more than one user profile, etc). The declaration of cancellation can also be implied if the already paid amount has been credited to the customer.

III. Price components and payment terms

1. The prices for tickets may exceed the printed-on ticket prices (cf. no. III.2). You can pay either by credit card (Visa, MasterCard, American Express) or direct debit. VAT is included.

2. When ordering online a service fee which may vary according to the event will be charged. Postage and shipping charges are included. The service fee is displayed in the shopping basket during the booking process. You will not be charged for any further costs if not clearly displayed.

3. The payment process of VISA and MasterCard takes place at CTS EVENTIM Nederland B.V., Postbus 69507, 1060 CN Amsterdam, Netherlands, a subsidiary of CTS EVENTIM AG & Co. KGaA.

IV. Right of rescission and refund

As far as CTS EVENTIM Sports GmbH offers services on behalf of the organiser in the area of recreational activities – especially tickets for events – no distance selling contract (Fernabsatzvertrag) as per § 312b German Civil Code is present. I.e. a two-week right of rescission and refund does not exist. Therefore, every order of tickets is binding immediately after the confirmation of CTS EVENTIM Sports GmbH (on behalf of the organiser), and obligates to accept and pay for the tickets ordered.

V. Obligations of the client

Please compare the tickets sent to you immediately after receipt upon conformity with your order. This can be called in the service area of the online ticket shop under "booking summary". In case of evident wrong deliveries, especially printing errors (wrong seat category, wrong event), you will receive replacement tickets free of charge against return of the incorrect ones. Please send a written note about the wrong delivery immediately after receipt by post to CTS EVENTIM AG & Co. KGaA, Kundenservice xxx, Postfach 10 39 12, 28039 Bremen, Germany or by e-mail to ([EMAIL]). In case you have not received your ordered tickets within seven days after placement of order resp. three days before the particular event at the latest or if you didn't receive your print@home-ticket by email or can't open it, please call us under +49 1805 xx xx xx 0,14 €/min. incl. VAT within German landline network, German mobile rates max. 0,42 €/min. incl. VAT) or send us an e-mail ([EMAIL]).

VI. Deposit of tickets

When ordering tickets few days before the particular event, the tickets will not be sent to you anymore. If the organiser offers a ticket collection your tickets will be deposited at the venue in order to be picked up personally. In this case, information concerning the place and time of the possible pick- up venue, are to be found at the online shop.

VII. Limitation of liability, exclusion of rescission in case of specific breaches of duty

1. According to the product liability law CTS EVENTIM Sports GmbH is in any case legally responsible without limitation for intentional or grossly negligent caused damages, fraudulent concealment of defects, damages resulting from tortious injuries of life, limb, or health as well as damages resulting from breach of warranty.

2. In case of breach of essential contractual obligations (so-called cardinal obligations), only based on simple negligence, liability of CTS EVENTIM Sports GmbH is limited to the contract-typical, anticipated damages only.

3. Apart from the cases shown in paragraph 1 and 2 CTS EVENTIM Sports GmbH is not liable for damages caused by simple negligence.

4. The right of the customer to release him-/ herself from the contract is excluded when breach of duty is not represented by the organiser or CTS EVENTIM Sports GmbH, and does not have a defect of the goods.

5. As far as the liability of CTS EVENTIM Sports GmbH is excluded or limited according to the aforementioned paragraphs, this also applies to the liability of its vicarious agents and persons employed in performing contractual obligations.

VIII. Final clause

1. The Law of the Federal Republic of Germany applies exclusively.

2. As far as the customer is entrepreneur (acc. to § 14 German Civil Code) place of performance for delivery, service, and payment is Hamburg, Germany.

3. If the customer is a registered trader, exclusive (and international) place of jurisdiction is Hamburg, Germany, regarding all direct or indirect disputes arising from the contractual relationship. This is valid for non-traders also in case of transborder contracts. CTS EVENTIM Sports GmbH reserves the right to call upon any other international responsible court also.

4. The European Commission provides since 15.02.2016 here a plattform concerning online- Dispute resolutions. Our E-Mail adress

5. CTS EVENTIM Sports GmbH does neither commit itself nor is obliged to use alternative dispute resolution entities to resolve disputes with consumers.

Stand: Januar 2017

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