FAQ

  • Why do I get a message stating that there are insufficient seats available for my selection, although sufficient seats are displayed?

    If you are unable to make a selection, although seats are available, please check the zoom level of your browser. This must be set to 100%. Please adjust the zoom level if necessary.

  • What do I need to look out for at the end of the booking process?

    Once your booking is complete, you will receive an order confirmation. You then have the option to view your invoice in MY ACCOUNT. You will also receive an email with your invoice and our Terms & Conditions in PDF format.

  • What do I need to look out for once I’ve entered all my details?

    After you have entered all the required details for the booking, please double-check them in the booking overview. If your details are incorrect, you can change the information you have entered previously. If your details are correct, you can finish your booking. To do so, accept the Terms & Conditions (by ticking the relevant box) and then click on BUY.

  • When and how will I receive a booking confirmation?

    On completion of your order you will receive an email with your booking confirmation. After you have booked your tickets, you can also view your invoice in MY ACCOUNT. Please keep your invoice in a safe place in case you have any queries later on.

  • What do I need to look out for when entering my payment method?

    Please select the desired payment type and enter the required details. Please take care to enter your bank or credit card details completely and correctly to ensure that your ticket order is successful. Your account must also be approved for direct debits; savings accounts, for example, cannot be used for this process. Only German bank accounts can be used to make a booking. If the direct debit fails, the bank will charge an additional fee, for which you will be liable.

  • What do I need to do in the second step of the registration process?

    In the second step of the registration process, you can enter a shipping address that is different to the billing address if you would like to have the tickets sent to a different address. Please do not use PO boxes or Packstations as shipping addresses.

  • How can I sign in?

    Customers who are already registered can sign in via the corresponding fields on the home page of the online ticket shop. For new customers, registration is part of the booking process. After you have selected the tickets of your choice, you will reach the sign-in page. Please enter your customer details here in order to register for the online ticket shop. When you enter your details, please take care that the fields are filled in completely and correctly to ensure that your ticket order is successful. Confirm your details by clicking on CONTINUE.

  • Why do I have to provide my phone number?

    We need your phone number in case our customer service team need to contact you in the event that unexpected problems arise with your booking (e.g. incorrect address details).

  • What information is shown in the shopping cart?

    The shopping cart gives you an overview of the seats selected so far and the corresponding additional costs (e.g. processing fees) of the online ticket shop. To add more tickets to your shopping cart, please click on SELECT OTHER TICKETS. To book the tickets in your shopping cart, please click on TO PAYMENT. You can also remove your tickets from the shopping cart by clicking on the cancellation button.

  • What do I need to do to select a discount?

    To select a discount, please click on the Price/Discount selection field and select the relevant discount to which you are entitled. Please note that discounts are granted only upon presentation of evidence of your entitlement. If you would like to choose other seats, please click on SELECT OTHER TICKETS. Confirm your seat selection with IN THE SHOPPING CART.

  • What do I need to do in the “Seat selection” section?

    In the “Seat selection” section you can choose your seat in the block view mode. To book tickets in a different block, click on the block.

  • What is the maximum number of tickets I can book via the online ticket shop?

    You can order a maximum of 20 tickets per order in the online ticket shop.

  • What do I need to do in the “Block selection” section?

    In the “Block selection" you can choose your preferred block by selecting the stand and then the block of your choice. The block can be selected either via the stadium graphic (left) or the block list (right). To find out more about the different price categories and discounts for each block, please click on › Price list.

  • How secure are bookings via the online ticket shop?

    Ticket bookings via our online ticket shop are secured via online SSL-encryption. This can usually be identified via an Internet address starting with “https://”. The “s” indicates that the data are SSL-encrypted as soon as the online ticket shop website is launched.

  • How can I register as a user?

    Customers who are already registered can sign in with their user name and password using the LOGIN Button. New customers can specify their user name and password as part of the booking process.

  • What is the MY ACCOUNT section on your website?

    The MY ACCOUNT section will be available to you once you have signed in successfully. Here you can manage your billing address details and change your personal online ticket shop access data. The booking overview also contains a list of all your previous bookings in the online ticket shop and their status.

  • Can I also choose to have my tickets deposited for pickup at the venue?

    Yes, the tickets can be deposited at the venue. This will incur a €1.00 fee. The tickets will be deposited at the information/administration office (grandstand A) and can be picked up before the event (Mon-Fri 8.00am-4.00pm) or on the weekend of your event.

  • When and how are the tickets dispatched?

    After you have placed your order, the tickets will be dispatched promptly via registered mail. In case you are not at home, the mail carrier will leave you a notification and deposit the registered letter at your nearest post office. If the registered letter is not picked up within seven days, it will be returned to Hockenheim-Ring GmbH.

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Please notice, that tickets can be reserved only for a certain period. A countdown of the remaining reservation time is displayed in the ordering process.