general terms and conditions


Through the purchase of a ticket contractual relationships – in respect of the event visit – solely arise between ticket holder ("customer") and the CLUB (named as "organiser" hereafter). Thus, own General Ticket Terms and Conditions ("GTTC") of the organiser apply to these legal relationships and act as a supplement to the General Terms and Conditions ("GTC") of CTS EVENTIM Sports GmbH. The customer accepts both the GTC and the GTTC of the organiser when the contract is concluded.

CTS EVENTIM Sports GmbH only procures the event contract by the name and on behalf of the organiser, unless CTS EVENTIM SportsGmbH itself is expressly identified as organiser in an individual case. When ordering a ticket the customer commissions CTS EVENTIM Sports GmbH with the handling of the purchase including shipping.

General Terms and Conditions for the Online Ordering System of CTS EVENTIM Sports GmbH

General Terms and Conditions for the Online Ordering System of CTS EVENTIM Sports GmbH

I. Scope of application

For all orders placed with us regarding the delivery of tickets, the following General Terms and Conditions exclusively apply in relation to CTS EVENTIM Sports GmbH.

II. Contract

1. The offer for a contract arises from the customer as soon as the order transaction of the ticket(s) has been completed. The booking confirmation sent online to the customer by CTS EVENTIM Sports GmbH is a verification for the formation of a contract between the customer and the particular contract party (organiser or CTS EVENTIM Sports GmbH).
2. No guarantee is assumed for the correctness of the data contained in the website of CTS EVENTIM Sports GmbH.

III. Price components and payment terms

1. The prices for tickets may exceed the printed-on ticket prices (cf. no. III.2). You can pay either by credit card (Visa, MasterCard or American Express) or direct debit. VAT is included.
2. When ordering online a service fee which may vary according to the event will be charged. Postage and shipping charges are included. The service fee is displayed in the shopping basket during the booking process. You will not be charged for any further costs if not clearly displayed. 3. Please note that VISA and MasterCard payments are processed by CTS EVENTIM Nederland B.V., Postbus 3096, 2130 KB Hoofddorp, Netherlands, a subsidiary of CTS EVENTIM AG & Co. KGaA.

IV. Right of rescission and refund

1.Contracts for the provision of accommodation other than for residential purposes, the transport of goods, car rental services, catering, or services relating to leisure activities, where the contract provides for a specific date or period (Section 312g (2) Sentence 1 No. 9 BGB [German Civil Code]). That means that there is no right to cancel in cases where CTS EVENTIM Sports GmbH offers services in the field of leisure activities on behalf of the organiser, in particular admission tickets for events. I.e. a two-week right of rescission and refund does not exist. Therefore, every order of tickets is binding immediately after the confirmation of CTS EVENTIM Sports GmbH (on behalf of the organiser), and obligates to accept and pay for the tickets ordered.

V. Deposit of tickets

If the booking of tickets takes place less than five days prior to the event, the tickets will not be dispatched to you any more but will be deposited at the venue for personal collection. You will find all information about place and date of collection at the corresponding link in our Online-Ticket-Shop.

VI. Limitation of liability, exclusion of rescission in case of specific breaches of duty

1. According to the product liability law CTS EVENTIM Sports GmbH is in any case legally responsible without limitation for intentional or grossly negligent caused damages, fraudulent concealment of defects, damages resulting from tortious injuries of life, limb, or health as well as damages resulting from breach of warranty.
2. In case of breach of essential contractual obligations (so-called cardinal obligations), only based on simple negligence, liability of CTS EVENTIM Sports GmbH is limited to the contract-typical, anticipated damages only.
3. Apart from the cases shown in paragraph 1 and 2 CTS EVENTIM Sports GmbH is not liable for damages caused by simple negligence.
4. The right of the customer to release him-/ herself from the contract is excluded when breach of duty is not represented by the organiser or CTS EVENTIM Sports GmbH, and does not have a defect of the goods.
5. As far as the liability of CTS EVENTIM Sports GmbH is excluded or limited according to the aforementioned paragraphs, this also applies to the liability of its vicarious agents and persons employed in performing contractual obligations.

VII. Final clause

1. The Law of the Federal Republic of Germany applies exclusively.
2. As far as the customer is entrepreneur (acc. to § 14 German Civil Code) place of performance for delivery, service, and payment is Hamburg, Germany.
3. If the customer is a registered trader, exclusive (and international) place of jurisdiction is Hamburg, Germany, regarding all direct or indirect disputes arising from the contractual relationship. This is valid for non-traders also in case of transborder contracts. CTS EVENTIM Sports GmbH reserves the right to call upon any other international responsible court also.

4. As from 15 February 2016 the European Commission provides here an European Online Dispute Resolution platform. Our email address is

5. CTS EVENTIM Sports GmbH does neither commit itself nor is obliged to use alternative dispute resolution entities to resolve disputes with consumers.

Date: January 27th, 2017