privacy policies

Privacy Policy of CTS EVENTIM Sports GmbH

Thank you for visiting the web sites of CTS EVENTIM Sports GmbH.

The conscientious use of data protection is highly important for CTS EVENTIM Sports GmbH and the basis for a confident relationship to our customers. Therefore, we would like you to inform about the importance of data protection and the use of your personal data at CTS EVENTIM Sports GmbH:

Data protection at CTS EVENTIM Sports GmbH

Basically the user can visit the web site of the Online-Ticket-Shop without using any personal data. The use of all functionalities of the Online-Ticket-Shop however, is only available after the user has registered. In this case the user must specify name, address, date of birth, telephone number, e-mail address, and the required data for the preferred method of payment.

CTS EVENTIM Sports GmbH handles the user’s personal data subject to the german data protection regulations that are applicable to the contract (especially Federal Data Protection Act and Teleservice Data Protection Act). On behalf of [CLUB NAME] the data will be collected, handled and used by CTS EVENTIM Sports GmbH in an automatic procedure. This only happens within the appropriate scope of the contractual relationship. In order to reduce the contract to practice, CTS EVENTIM Sports GmbH is authorized to forward this data to a commissioned third party as far as this is necessary for the completion of the concluded contract. Apart from that CTS EVENTIM Sports GmbH does not pass on the user’s personal data to any third party unless the user has given his/her explicit agreement. The user has the right to cancel his/her agreement withs CTS EVENTIM Sports GmbH at any time and without giving any reason.

During the process of registration the user of the Online-Ticket-Shop chooses a personal user name and a password with which he/she can log in easily for future bookings. The user does not have to type in the address data again. The user is given the possibility to request and change the data, which has been stored for the purpose of usage by CTS EVENTIM Sports GmbH, in the service area of the Online-Ticket-Shop. For security reasons this feature excludes the request and change of bank and credit card data. In case the user wants to delete his/her data completely, he/she just has to send a short notification to CTS EVENTIM Sports GmbH.

Data security

When placing your order all data will be transmitted by using a Secure Sockets Layer (SSL) software. This is clearly recognizable by the internet address which begins with https://. The “s” stands for the SSL-encryption of all data, starting at the first page view of the Online-Ticket-Shop.

CTS EVENTIM Sports GmbH protects its servers with modern firewalls. These and other organizing measures guarantee reliable protection of the user’s personal data.

Links to other web sites

Within the offer of this Online-Ticket-Shop links to web sites of third parties may be included. Since CTS EVENTIM Sports GmbH does not have any bearing on these external web sites, the user is recommended to enquire information about data protection on these websites, if applicable. CTS EVENTIM Sports GmbH does assume no responsibility for the contents of the sites linked within the Online-Ticket-Shop.

Use of reCAPTCHA

In order to protect input forms on our site, we use the “reCAPTCHA” service of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, hereinafter "Google." By means of this service it can be distinguished whether the corresponding input is of human origin or is created improperly by automated machine processing. To our knowledge, the referrer URL, the IP address, the behaviour of the website visitors, information about the operating system, browser and length of stay, cookies, display instructions and scripts, user input behaviour and mouse movements in the “reCAPTCHA” checkbox are conveyed to “Google.” Google uses the information obtained, among other things, to digitize books and other printed matter as well as to optimize services such as Google Street View and Google Maps (e.g. house number and street name recognition). The IP address provided as part of “reCAPTCHA” is not merged with other data from Google unless you are logged into your Google Account at the time the "reCAPTCHA" plug-in is used. If you want to prevent this transmission and storage of data by “Google” about you and your behaviour on our website, you must log out of “Google” before you visit our site or before using the reCAPTCHA plug-in.
The use of the “reCAPTCHA” service is according to the Google Terms of Use:

Date: January 17, 2018